Terms of Agreement - Minute Suites

Terms of Agreement

Return Policy
Minute Suites will only accept items for return and/or exchange with the original receipt and unopened packaging within 14 days of purchase. All Headphones, Cases, Cameras, TV’s, Speakers, Tablets, Travel Accessories, and Power Solutions are final sale unless defective. All defective items within 14 days will be exchanged for the same item. A 15% restocking fee applies to all returns

Privacy Policy
Minute Suites values our customers and their privacy. Minute Suites does not share any of our customers data. We do not track our customers, and the only information obtained on our customers is the information our customers provide during the checkout process.

Cancellation Policy

With the best interest of all our guests in mind, Minute Suites does adhere to a strict cancellation policy as follows:

  • Hourly Reservations – All reservations other than overnight reservations must be canceled prior to 3 hours before the scheduled arrival time to be eligible for a refund. If a reservation is canceled less than 3 hours before the scheduled arrival time, no refund will be given.
  • Overnight Reservations – All overnight reservations must be canceled prior to 12 hours before the scheduled arrival time to be eligible for a refund. If an overnight reservation is canceled less than 12 hours before the scheduled arrival time, no refund will be given.

Cleanliness and Damage Policy
Minute Suites offers a clean facility for our guests. If we find that the condition of the suite is left damaged, with biohazard material or human deposits we will assess a fine of $1000 USD cleaning fee to the credit card on file.

Non-Smoking Policy
Minute Suites is a non-smoking facility and we politely ask that you use the designated smoking areas outside of the airport/facility. If you choose to smoke inside our facility, we will add a cleaning service charge of $250 USD to the credit card on file.

Contact Policy

Minute Suites offers customer communication through calls, emails and texts.

By staying with Minute Suites and providing your cell phone number, you are authorizing our business; Minute Suites, to send text messages to you on your provided cell phone number. You understand that you can reply to confirm appointments, and other alerts /information. Text message charges or data rates from your cell phone carrier may apply.

By enrolling you certify you are the person who is legally responsible for all use of the accounts, and are at least 18 years of age or older, and have agreed to all terms and conditions of use for the text messaging services.

Minute Suites offers a text messaging system to our current patients for the following:

Appointment confirmations and other services and content deemed appropriate. By opting-in our text messaging program, you are providing consent for us to reach you via text for confirmation, cancelations, rescheduling, closings, follow-ups, and any other forms of communication. Data and message rates may apply so please contact your cell phone carrier for additional information regarding your text messaging plan/ coverage.

Minute Suites is not responsible for any delays that you may experience during the transmission of any messages as this is based on the speed of your network provider.

Reply STOP at any time to opt-out of future communications.

Security Notice
Our locations are post-security checkpoints which require you to have a valid boarding pass. TSA security checkpoints are not open 24-hours per day in all airports. Failure to follow TSA guidelines will result in a non-arrival cancellation of your reservationPlease see the listings below for hours of operation in our airport locations:

DFW gate D30 checkpoint: 3:30am-11:00pm CT
ATL International main: 1:00am – Midnight
PHL International B Terminal: 24 hours

Room Items for Purchase
We understand that our popular amenities are in high demand. Therefore, if you would like to enjoy the following, we will gladly add the following amount to your credit card on file after your stay:

Alarm Clock-$20/each

Pets-$25.00 Pet fee will be assessed for any furry friends staying with us. This fee assumes purchase of the Lone Star Suite.

Force Majeure
A party shall not be held liable for failure of or delay in performing its obligations under this Agreement if such failure or delay is the result of an act of God, such as earthquake, hurricane, tornado, flooding, or other natural disaster, or in the case of war, action of foreign enemies, terrorist activities, labor dispute or strike, government sanction, blockage, embargo, or failure of electrical service. The non-performing party must make every reasonable attempt to minimize delay of performance. In the event force majeure continues longer than 120 days, either party may terminate the Agreement, repaying the full amount of the deposit within 10 days of termination notice.

ADA Policy
ADA compliant guest rooms are available and should be reserved in advance. For more information, please contact the location directly.

Fire Safety Policy
The location is fully equipped with smoke detectors and emergency evacuation plans in all rooms and public areas.

Lost and Found Policy
Minute Suites is not responsible for lost, damaged, or stolen personal items. Should any guests lose personal belongings whilst staying at Minute Suites, if recovered, the item will be recorded as ‘found’. Minute Suites keeps detailed records of all ‘found’ items, and will make a reasonable effort to contact the guest if an item is left in the guest’s room after the guest has checked-out which will be placed in our Lost & Found safety box. We will ship items back at the owner’s expense. Any items in the Lost & Found, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.

Special Event Policy
Minute Suites may enforce special event policies over high-demand dates, such as some holidays, sporting events, festivals, or other citywide events. Event policies can include pre-payment/non-cancelable requirements for room reservations, and increased occupancy rates. Please contact the location for further information.

General Policy
Minute Suites has azero tolerance policy in which it will refuse to admit or refuse service or accommodation or may remove a person who: while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy company property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services. Minute Suites may limit the number of persons who may occupy a particular guest room and will only allow registered guests to use its facilities. A person who negligently or intentionally causes damage to the location or any furniture or furnishings within the location, shall be liable for damages sustained by the location staff, including the locations loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.

*Rates and policies are subject to change


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Our flights were all rescheduled, rerouted and a complete mess! The staff was amazing and helped us with blankets, pillows and a clean suite that was safe, secure and comfortable. With 9 hours until our next flight, it was a perfect fit for what we needed.

Mark Nolan, ATL