Privacy Policy

Minute Suites Privacy Policy

 

Effective Date: February 10, 2026

 

Minute Suites operates under a commitment to responsible data stewardship. We recognize that our guests rely on us for more than physical comfort during travel disruptions and layovers. They entrust us with personal information that enables reservations, communications, and service delivery. This Privacy Policy explains how we collect, use, share, and protect personal information in connection with our airport hospitality services, websites, and direct communications.

 

We do not monetize guest data through external sales or third-party marketing arrangements. Personal information is shared only as described in this policy and only to the extent necessary to operate our services.

 

1. Scope

This Privacy Policy applies to personal information collected through:

 

  • Minute Suites websites and digital properties
  • Booking and reservation systems
  • Email and text message communications
  • Guest inquiries, feedback, and customer support interactions
  • Marketing and promotional activities

2. Categories of Personal Information We Collect

Information You Provide Directly

  • Name, email address, and phone number
  • Reservation and booking details
  • Communications with our team, including inquiries and feedback
  • Marketing preferences and consent status

Transaction Information

  • Payment-related information required to complete reservations
  • Transaction confirmations and receipts

Website and Usage Information

  • IP address, browser type, device type, and general location
  • Pages viewed, navigation paths, and interaction patterns
  • Cookie and similar tracking data

Voluntary Submissions

  • Information shared through inquiry forms, surveys, testimonials, or reviews

3. How We Use Personal Information

We use personal information for the following purposes:

 

  • Processing and fulfilling reservations
  • Communicating with guests regarding bookings, service updates, or operational notices
  • Providing customer support and responding to inquiries
  • Sending marketing and promotional communications, where permitted by law
  • Improving website functionality, services, and guest experience
  • Maintaining security, preventing fraud, and complying with legal obligations

4. Email and SMS Communications

Minute Suites may send email or text message communications related to reservations, service updates, promotions, or other relevant information.

 

Email Communications

 

You may opt out of marketing-related emails at any time by using the unsubscribe link included in the email or by contacting us directly. You may continue to receive transactional or service-related emails even if you opt out of marketing communications.

 

Text Message Communications

 

Text messages are sent only to individuals who have provided prior express written consent in accordance with applicable law. Message frequency may vary. Consent to receive text messages is not a condition of purchase. You may opt out of SMS communications at any time by replying STOP to any message or by contacting us directly. You may also reply HELP for additional assistance.

 

Standard message and data rates may apply. Opt-out requests are honored promptly, and we maintain suppression lists to ensure compliance with applicable laws.

 

5. Cookies and Similar Technologies

Our websites use cookies and similar technologies to support functionality, understand how our services are used, deliver relevant communications, and improve the guest experience. Cookies are small data files placed on your computer or mobile device when you visit a website.

 

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until deleted.

 

Cookies and tracking technologies used on our websites generally fall into the following categories:

 

Essential cookies. These cookies are necessary for the operation of our websites and enable core functionality such as navigation, access to secure areas, and use of booking features.

 

Analytics and performance cookies. These cookies help us understand how visitors interact with our websites, including which pages are visited most often, how booking interfaces are used, and where technical issues may occur. This information is used to improve website performance and guest experience. We may use third-party analytics providers, such as Google Analytics, for these purposes.

 

Advertising and retargeting cookies. We may work with third-party advertising partners to display advertisements on our behalf. These partners may use cookies or similar technologies to collect information about your interactions with our websites and communications over time in order to deliver advertisements that are relevant to your interests and to measure the effectiveness of advertising campaigns. We do not sell personal information.

 

Communications tracking technologies. We may use tracking technologies such as pixels or similar tools in emails or text messages to understand engagement, such as whether messages are opened or links are clicked, in order to improve communications and service effectiveness.

 

You can control cookies through your browser settings. Most browsers allow you to remove or reject cookies, though doing so may affect the availability or functionality of certain features. For more information about cookies and how to manage them, please visit www.allaboutcookies.org  or the U.S. Federal Trade Commission’s online tracking resource.

 

6. Information Sharing

We do not sell personal information. We may share personal information with:

 

  • Service Providers: Vendors that support our operations, such as booking platforms, cloud hosting, email and text message delivery services, payment processors, and website analytics providers. These vendors are contractually required to protect personal information and use it only for authorized purposes.
  • Legal and Compliance: Authorities or other parties when required by law, legal process, or to protect the rights, safety, or property of Minute Suites, our guests, or others.
  • Business Transactions: In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

7. Data Retention

Personal information is retained for operational, accounting, legal, and customer experience purposes. Retention periods vary based on the nature of the information, regulatory requirements, and business needs. Certain information may be retained as required by law or for legitimate business purposes. Information is deleted or anonymized when no longer required.

 

8. Security

We employ technical, organizational, and administrative safeguards designed to protect personal information against unauthorized access, disclosure, or misuse. No system can be guaranteed to be completely secure, and we cannot ensure absolute security.

 

9. Individual Rights and Choices

You may request to:

 

  • Access personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of personal information, subject to legal and operational requirements
  • Opt out of marketing communications

Requests can be made using the contact information below.

 

10. International Data Transfers

Minute Suites is based in the United States. Personal information may be processed or stored in the United States or other locations where our service providers operate. Privacy laws in those locations may differ from those in your jurisdiction.

 

11. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children without appropriate consent. If we become aware that we have collected such information, we will delete it.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date and post the updated policy on our website. Continued use of our services after an update constitutes acceptance of the revised policy.

 

13. Contact Us

For privacy-related questions or requests, please email info@minutesuites.com

 

Location-specific contact details are also available on our website.